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Can the TSP wash remove vacuum grease from plastics?
The short answer is that the TSP wash procedure will not remove vacuum grease from plastic. Your best option is to remove the grease by mechanical means (e.g., rub it off with a Kimwipe). You should then be able to clean things up using the TSP wash.
When is in-line heating preferred over chamber heating?
Generally speaking, heating a platform alone is a good strategy only for very slow or non-flow conditions. The solution loses most of its heat enroute to the chamber. Under the more common flow conditions of 2-10 ml/min, an inline heater is a better way to deliver heated solution to a chamber.Co ...
Can a replacement RC-3Z plastic bottom piece be purchased?
Unfortunately, no. Although it's a separate piece, the manner of manufacturing of the RC-3Z prevents us from separating the plastic floor from the rest of the chamber. If your bottom piece is currently broken, then please call our Technical Support.
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